FAQs

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If you haven’t used a professional organiser before you may have a few questions…

Can you tell me how long the process will take?

Decluttering is entirely dependent on making decisions. If you are super-decisive then we will move through a space much more quickly than if you need to make really carefully considered choices. And this often depends on what we are organising together. So a kitchen drawer full of utensils is likely to be much quicker than a drawer full of photographs and letters from a loved one. 

That’s why I charge for the time spent working together, rather than giving a quote per room / task. We will move at a pace you are comfortable with whilst ensuring momentum so we can achieve your goals.

Do I need to be present during the process?

Yes! I always work alongside my clients so that they can make those decluttering decisions, but also they need to be part of the organising process. Your home needs to work for you, and so by collaborating with you I can create a bespoke organisational system that fits your home and your way of living so that you can maintain this approach going forward.    

How do I decide what to declutter and what to keep?

All decisions are yours to make. I will ask the right questions, and where necessary challenge your thinking to help you move more easily through the decision-making process. Ultimately, however, you will take ownership of those decisions to feel comfortable with them. And if taking those decisions doesn’t come easily to you, don’t worry – that’s what I’m here for! 

Can you get rid of any items I want to dispose of?

At the end of each session if you would like me to take any items to the charity shop on your behalf I can take as much as can fit in my car boot! This is included within my prices. I cannot however take any large items that need to go to council refuse / recycling centres as I do not carry a waste removal licence.

I feel embarrassed by my clutter, will you share pictures of my mess?

‘Before and after’ transformation pictures can demonstrate the impact I have had in my clients’ homes, and I will always obtain written consent for this in advance if pictures are deemed helpful. However, a written testimonial or a referral to a friend from you are so much more valuable for any future clients as they demonstrate the wider value I can bring. 

It is also important for you to know that there is no judgement when we work together. Very often clutter is about much more than just the ‘stuff’, and it is my job to support you to work through this with compassion and confidentiality.

What if I need to cancel a pre-booked session?

Please make sure you read my terms and conditions which outline my cancellation policy. 

How do I pay for my session?

A 50% deposit is required in advance to secure your slot, and this can be paid via bank transfer. The remaining 50% is to be paid on completion of the session either in cash (if an in-person session) or via bank transfer. Full details are available in my terms and conditions

I’m ready to get organised! What next?

Get in touch so we can arrange a free consultation to discuss the next steps…